CentreDesk Corporate is a comprehensive, multi-user helpdesk software solution designed for businesses of all sizes. It offers fast, easy call logging, tracking, and assignment of help desk tickets to technicians. It can be customized to meet specific Issue and Service Level Agreement (SLA) requirements, calculate holidays and working days, and flag tickets to indicate their current status and duration. Additionally, CentreDesk Corporate supports hourly time tracking and provides secure access so that only assigned technicians can view their own tickets. It also offers a flexible workflow.
CentreDesk Corporate is a multi-user helpdesk application, designed for a small to Corporate enterprise.
Fast, easy helpdesk call logging, easy call tracking, with the full history of all actions taken.
Easily assign help desk logs to technicians
The required date can be customized to suit the individual Issue or SLA Requirements, (calculates holidays and working days) and flagged to indicate the current status and duration. Hourly Time tracking can be enabled.
Security ensures that only the Issues assigned to individual technicians can be viewed by them
Provides a flexible workflow
Comments